Housebuilder Achieves Highest Ever Customer Satisfaction Score

Added by Love Business East Midlands | 2 April 2020

UPDATED: 2 April 2020

Housebuilder Bellway has achieved five-star builder status for the fourth year running.

The developer, whose East Midlands division is based in Leicester and builds in Leicestershire, Nottinghamshire, Derbyshire and Nottinghamshire, has retained the accolade in the latest Home Builders Federation (HBF) Customer Satisfaction Survey.

Published in March each year, the survey measures performance in a range of areas, including build quality and customer service.

For a housebuilder to achieve a five-star rating, more than 90 per cent of its customers must say they would recommend them to a friend.

Highest ever score of 92.4 per cent

This year, Bellway was one of just 10 large housebuilders to top this mark, achieving its highest ever score of 92.4 per cent.

The developer, which builds more than 10,000 homes each year, surveyed more than 5,300 of its customers in 2019.

Sales Director for Bellway East Midlands, Carolyne Watkinson, said:

“No one’s opinion matters more to us than that of our customers, so our five-star builder status is something we take enormous pride in. We are committed to delivering the best home possible to each and every one of our buyers so to receive such a positive response from them in the survey is extremely satisfying.

“The feedback shows that customers would recommend us to their friend because of the excellent customer service we provide, as well as the high build quality and high energy efficiency of our homes, all of which are designed with modern living in mind.

“Achieving five-star status is testament to the hard work and dedication of our people throughout the company. All of us at Bellway are proud to be part of a top housebuilder and take pride in our job to deliver quality houses to our customers.

“However, retaining our five-star status – as difficult as that may be - is not the limit of our ambition. We are continually striving to improve, so to record our highest ever score for customer satisfaction since the survey is especially pleasing.”

Bellway East Midlands is building houses across the region, including developments in Leicester, Derby, Nottingham, Grantham, Melton Mowbray and Burton.

One customer who bought a house with Bellway East Midlands, said:

“It put Bellway a cut above the other developers we saw, and made the difference between us buying at The Priory and somewhere else, as well as the overall quality and finish of the home which was just great.

“We’re so happy to have made the move here and to settle into our new life in Thringstone.”

For more information, visit bellway.co.uk.