New customer care champion
Added by Love Business East Midlands | 8 April 2026
UPDATED: 8 April 2026
Thriving Northampton-based vehicle leasing firm Silverstone Leasing has welcomed another new recruit to the team.
Kerrie White is the newest member of the Customer Care team, which supports clients throughout their leasing experience, ensuring they feel informed, reassured, and fully supported from start to finish.
Kerrie joins the fold hot on the heels of vehicle leasing veteran David Purvis, who also joined the leading leasing company as an account manager last month.
Kerrie started her career in the car leasing industry more than 25 years ago with Vauxhall Masterhire, where she worked across a range of departments including quotes, orders, dealer enquiries and corporate. After a decade-long career gap to be a stay-at-home-mum, Kerrie worked as a teaching assistant for five years.
She said returning to the sector has been a welcome challenge.
“I’m hoping to build my confidence again, as I haven’t been in the industry for a while,” said Kerrie, who is mum to three boys. “It has been a bit of a change coming back but I’m starting to remember it all with the terminology and systems,” said Kerrie. “Although the technology has definitely moved on! It’s been nice getting back into it. It helps that my husband is still in the industry, so I can get tips and support from him.”
Kerrie’s appointment takes the customer service squad size back to four, after apprentice Ned Malalskas moved across to the sales side of the business.
“The whole office has been extremely welcoming,” said Kerrie. “Everyone’s been really helpful and kind. I’m looking forward to the laughs and a bit of banter along the way, as well as being part of a team and working in a business that’s already doing really well. It’ll be good to learn from others and just be part of something successful.”
Silverstone Leasing managing director Scott Norville said:
“Our Customer Care team is second to none. Their dedication to our business and to our customers is first-class and I know that the addition of Kerrie will only strengthen the impressive service they provide.
“Kerrie is known for being highly organised, dependable, and a real team player who takes pride in delivering the best possible outcomes. Her ability to remain calm under pressure and her proactive mindset make her a valuable asset, particularly during busy periods where clear communication and efficiency are key.
“Kerrie’s experience within the leasing sector, combined with her caring and organised approach, makes her a fantastic fit for our Customer Care team. We’re really pleased to have her on board and know she’ll play a key role in supporting our customers and maintaining the high standards we’re known for.”
For more information about Silverstone Leasing, visit www.silverstoneleasing.com
