Technology wins for The Carpenter’s Arms at East Midlands Chamber’s Leicestershire Business Awards 2024

Added by Love Business East Midlands | 22 November 2024

Loughborough addiction recovery charity The Carpenter’s Arms was amongst the winners announced at East Midlands Chamber’s Leicestershire Business Awards 2024, which took place at The Venue @ DMU on 8th November. 

The charity won the Business Improvement Through Technology Award, sponsored by NetMonkeys and presented by ceremony host and ITV presenter Emma Jesson.

A key way in which the charity is embracing technology is by digitising the resident journey from the point of application through to support plan. As a result, the risk of entry errors has been reduced and significant staff time has been freed up. Software also identifies trigger words such as seizure, bail or suicide, and auto enrols an applicant onto the appropriate ‘high risk’ telephone interview which means the charity can offer more acute support from the very beginning.

The journey to sobriety relies on the right intervention at the right time and technology is providing staff with the tools to access everything about a resident, from their background, motivations and triggers to their medication. Each resident too can see his residential journey online and how he is progressing against certain measures which gives him accountability for and pride in his own progress. It also demonstrates that technology can be used in a positive way to residents who may have little knowledge of or training in IT.

Richard Spence, CEO The Carpenter’s Arms, said: 

“Our investment in technology provides greater accountability of our charity to our clients, their families, other agencies and regulatory authorities, and to have that commitment recognised through this prestigious Chamber award is fantastic. 

As well as supporting us on recovery and outcomes monitoring, the technology is helping us get people back into work and I think that’s what stood out and led us to win.”

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