The Access Group announces integration between specialist charity CRM and market leading volunteer management software Assemble

Added by Love Business East Midlands | 7 June 2023

The Access Group today announced that it is integrating its Access Charity CRM solution with Assemble, the market leading Volunteer Management Software acquired by Access in June 2022.

 With the charity and not-for-profit sector seeing declining numbers of volunteers year on year, Access aims to empower their Charity CRM customers to really hone their volunteer recruitment and retention strategies, in a way that cannot be replicated by CRMs or spreadsheets. Access recognises that avoiding silos of information, duplicate data and inefficiency that comes from disconnected systems saves organisations time – and makes them more effective in their mission. 

This development will enhance both the donor and volunteer management processes for The Access Group’s customers.  It will allow them to make informed decisions based on accurate information and enhanced analytics shared between systems, while ensuring a positive experience for their supporters.

Jess Ball, Product Director for the Not-For-Profit and Education division at Access, commented, “Data from the Charities Aid Foundation’s (CAF) UK Giving report found that only 13% of people said they volunteered in the last year, compared with 17% pre-pandemic, which represents about 1.6 million fewer people volunteering over the past five years.

"We recognise that for our Access Charity CRM customers there is a clear benefit by using Assemble to combat declining volunteer numbers as, unlike a CRM, Assemble has specialist features to manage every stage of the volunteer journey; from recruitment and onboarding, through to management, engagement, and retention. Volunteers can login via their volunteer portal or mobile app to get information, training, and updates, ensuring they have everything they need for a positive volunteering experience and long-term relationship with their chosen charity.  

"As such, integrating our Access Charity CRM and Assemble products enables our customers to enhance their supporter experiences with richer and more personal interactions due to increased awareness of how they engage with their organisation. Many supporters donate time, funds and other means of support, and we should be able to give them the best possible experience based on their individual journeys with a combination of both solutions.”

 

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