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IT Providers Customer Service is officially excellent!

IT Providers Customer Service is officially excellent!

Your IT Department have added the East Midlands Chamber of Commerce Excellence in Customer Service Award for Nottingham to a growing number of awards.


The Managed Service Provider was recognised by the Chamber and sponsor Express Recruitment at the Awards ceremony at the Nottingham Belfry Hotel last month.

Your IT Managing Director, Lee Hewson commented

“We are essentially a Customer Service business so being recognised as providing excellence in this area is something we are very proud of. Of course we have to be technically proficient, but the level of service provided is what sets apart the very best in our industry”

Theo Kirk, Director of Express Recruitment had the enviable task of selecting a winner. Theo said

“Whilst any judging situation is tough, particularly here in Nottingham where so many businesses are thriving, we knew Your IT Department were our winners. It was clear from their entry, that they wholeheartedly aspire for their customers to view their IT solutions as an investment rather than cost. This really resonated with us. Their entry shared great statistics, evidence, and scores, and their customer retention rates really impressed us! It’s important for an organisation to align their values and their strategy, and Your IT Department pave the way in this area. Following shortlisting, we had the pleasure of meeting Charley Clarke at the judging panel stage, he possessed a genuine and unrivalled passion for customer service, combined with a great understanding of the marketplace, and genuine dedication to deliver an excellent service. Well done to all at Your IT Department!”

Your IT also picked up the Excellence in Customer Service Award at the Nachural Awards earlier in the year and Lee continued

“We’ve focused in our improving our customer service over the past 2-3 years, and we’ve achieved customer satisfaction scores way above what is considered as best in class for our industry. It is fair to say IT support has moved beyond just fixing what’s wrong and it’s through us being proactive and offering consultancy alongside support that our customers see the difference”

Founded in 2009 Your IT Department are one of the UK’s leading IT Support Providers. Based in the East Midlands, Your IT employs 20 staff and provides IT Services to businesses in the East and West Midlands, North Yorkshire, and London.

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