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Expanding Recruiter Celebrates its Industry-Leading Staff Retention Programme

Expanding Recruiter Celebrates its Industry-Leading Staff Retention Programme

Leading Midlands recruitment agency, Encore Personnel is going the extra mile to provide a supportive and secure work environment for its employees as the cost-of-living crisis escalates.

Celebrating 20 years in business this year, Leicester-headquartered Encore is proud to report it is achieving a staff retention rate of 88 per cent, which is above industry and national averages. The business remains focused on its attraction and retention strategy which puts mental well-being, extended employee benefits and perks as its top priorities.

Cindy Gunn, HR Director at Encore Personnel said:

“When attracting new employees to bring into the business, Encore looks for individuals that will fit in with its current team, are prepared to uphold the company values, and have genuine passion and enthusiasm for the role. It’s crucial for businesses to get it right.”

The average cost of losing an employee is a staggering 33 per cent of their annual salary, meaning when a company loses an employee they are not only losing a member of their team but also the individual’s valuable company expertise and knowledge.

Cindy added:

“Within any workforce, it is important to pick the correct candidates for the role, not the individuals that are just attracted to the salary. Candidates need to share the same values as the company as it helps to create a strong team and a happy workforce.”

At Encore employee retention remains a top priority for the future with recent research showing that across the UK 87 per cent of HR leaders are also placing staff retention at the top of their agenda.  

Cindy comments:

“Employees today might move to another job for more money, but the grass isn’t always greener and money doesn’t always bring happiness. My advice to job seekers is to look for a growing, successful company that provides an employee-friendly environment, and for businesses, it’s key to review your retention strategies regularly and make them work for your employees.

“At Encore, we give our employees a voice, and we often encourage them to participate in the decision-making process so we can evaluate what’s working and what may need our attention. We pride ourselves on our yearly employee reviews.”

Whether employees have been at Encore for one or ten years, there is the opportunity for reward packages. Salaries are generally above average at Encore and are calculated on a pay scale, including a generous bonus package.

Cindy added:

“As well as company benefits and reward schemes, employees have a variety of training opportunities throughout their time with us – Nicki Westwood, our Learning and Development Manager, encourages and oversees all training and qualifications.

“We also understand that the typical employee perks don’t always work for us, as recruitment often means being in a fixed working location, meaning limited opportunity of working from home. That’s why our employees have other incentives such as ‘early finish Fridays’, additional holidays, Director lunches and work socials.”

When surveyed, Encore found that 90% of ex-employees would choose to work for Encore now, had they had their time again. Two-way communication lays the foundation at Encore for ensuring they maintain a motivated and successful workforce. Encore recognises the importance of supporting and maintaining their ambitious workforce, providing equal opportunities and a platform from which they can develop their skills.

Encore prides itself on its exceptional client and candidate service. It puts the customer and candidate/ employee experience at the centre of all strategy with dual value propositions of ‘your business, your culture, our priority’ and ‘your future, your wellbeing, our priority.’ It places its success on following its key values including avoiding negativity, creating loyalty, and communicating with a refreshing openness.

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