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DBCP strengthens technical support team with new appointment

DBCP strengthens technical support team with new appointment

DBCP has further strengthened its technical support team with the appointment of Natalie Hague.

Bringing more than 20 years’ experience in customer service to the role, Natalie joins DBCP from Dunston Innovation Centre in Chesterfield, where the building control company is based. Natalie’s new role with DBCP means she now just works two floors above where she was based with her former employer.

Margaret Pratt, Business Operations Manager at DBCP who heads up the technical support team, was impressed by the friendly and warm welcome she received each day from Natalie so had no hesitation in offering her the new role.

Natalie jumped at the chance to work in a completely new industry with the opportunity to gain new qualifications. She commented:

“I was moving house and noticed the address on the building control documents was DBCP, which is based in Dunston Innovation Centre. I went upstairs to see if the guys at DBCP could help and, since then, I’ve just been really intrigued by the industry.

“I’m going to be doing my LABC qualification soon to give me a wider understanding of building control and that should really help me on a daily basis. It’s a career change and an exciting new challenge but there are lots of transferrable skills from my previous roles – there’s a strong focus on customer service and I’m familiar with a lot of the IT software too.”

On a day-to-day basis, Natalie will be handling data inputting, answering the phone and booking building inspections for builders and property owners.

David Pratt, Building Control Manager at DBCP is delighted with the appointment:

“We’re thrilled to welcome Natalie to the team, our technical support team is the core of the business and offering great customer service is what we’re all about. We’re always looking to grow the team, creating jobs for local people and investing in our staff.”

Outside work, Natalie has a young family and enjoys spending time with her five-year-old daughter Nicole. She also loves international travel, visiting America, Dubai, Abu Dhabi, Mauritius and the Caribbean.

If you’re planning any construction projects and would like to discuss how DBCP can support you, please contact our friendly team of experts for advice and information on 0333 880 2000 or visit Or, if you’re looking for a career in building control, we have vacancies for a Senior Building Control Surveyor and Customer Services Administrator. Please visit to find out more.

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