IT Support Provider rewarded for Excellence in Customer Service

Added by Love Business East Midlands | 18 May 2022

Your IT Department have walked away with the Excellence in Customer Service Award at the 2022 Nachural Entrepreneur Awards. The award was presented at a lavish ceremony at Leicester City’s King Power Stadium on the evening of Friday 13^th May.

The judges were wowed with Your IT’s above industry standard customer satisfaction scores, high customer retention, dedication to staff training and commitment to measuring and constantly improving the customer experience.

Your IT Managing Director, Lee Hewson commented

“Customer Service is essentially what we do as a business. Whilst we do need to be technically skilled and proficient, the speed and effectiveness of how we respond to our clients issues and requests is paramount.”

“A large part of how we’ve improved our service over the past 2-3 years is in recognising that we have different customers within each of our client companies. Business owners and Directors have different needs to the individual using the IT in the business and we’ve been able to develop better strategic support for business leaders whilst ensuring that their staff still get their issues dealt with quickly and skilfully”

Service Desk Manager Charley Clarke said

“The Service Desk is where a lot of our customer interaction takes place, and we send a survey following every single interaction. Over the past two years we’ve received close to 6,000 completed surveys, which is around 55-60 per week. Only 20 of those responses have been negative and this has meant we average well above the industry standard of 95% as a CSAT rating.”

Founded in 2009 Your IT Department are one of the UK’s leading IT Support Providers. Based in the East Midlands, Your IT employs 20 staff and provides IT Services to businesses in the East and West Midlands, North Yorkshire, and London.

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