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Leading IT support provider embraces remote working

Leading IT support provider embraces remote working

Your IT Department LTD expands its technical team with remote hires

Nottingham based Your IT Department have strengthened their technical team with the appointment of four new team members.

Emma Graham has joined the business as Service Desk Coordinator, a new role which reflects the growing number of service desk technicians working for the business.

Emma works closely alongside Service Desk Manager Charly Clarke to ensure the day-to-day operations run smoothly and that the 122 companies whose IT is managed by your IT are kept completely happy.

In addition to Emma four new service desk engineers have joined the business all working in fully remote roles.

Managing Director, Lee Hewson, explains

‘We had been struggling to recruit the right quality of talent locally since before the pandemic. It’s well known that there is a skills shortage in our industry and Nottingham is a hotbed of IT companies vying for staff. The pandemic taught us we could have fully remote workers without a negative effect on service, indeed one of our staff moved to Wales and continues to work for us.’

‘When it came to recruitment we decided to advertise positions as office based, hybrid or fully remote. We had 10 applicants for the office-based positions but over 130 for the remote ones. Our ability to offer this flexibility has meant we’ve been able to recruit talent from as far away as Northampton and Blackpool. The individuals we have brought in are experienced and well qualified, something we simply couldn’t get locally.”

Fabian Booth, Gavin Smith and Matthew Holmes bring to the business decades of experience in the IT service industry.

Service Desk Manager Charley continues

“Emma’s appointment has helped us prepare for the new challenges of having several fully remote workers alongside the hybrid team working in Nottingham. It’s fantastic to have been able to bring onboard people with the skills and experience of Fabian, Gavin, and Matthew. They have been able to hit the ground running and clients have already commented on the professionalism and level of service”

The Eastwood based company recorded record turnover last year and placed 5th in the UK in the prestigious MSP501 awards in 2021.

Lee continues

‘We’ve supported a number of our clients to move to remote and hybrid working over the past 2 years and are definitely ‘walking the walk’ with this. If any business wants advice on how to embed remote and hybrid working we’d be happy to help them avoid the mistakes we’ve made!’

Your IT Department boasts clients across the East Midlands as well as in Sheffield, Leeds, Birmingham and London and provides a wide range of IT support services including managed IT Support, telephony, network and server support and data back-up and recovery.

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