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Expansion Reflects Increased Demand

Expansion Reflects Increased Demand

Oberoi Business Hub in Derby’s Pride Park have expanded their call handling team in response to increased demand from a wide range of industry sectors for the comprehensive service.

Carol Andrews, who has many years’ call handling experience; Sharon Banks, an experienced customer service operative; and Claire Coope, who has a background in front of house and sales, have all recently joined the team.

Team leader Jodie Brady explained that the team expansion had largely been fuelled by a growth in the number of local, regional and national businesses signing up for call handling support.

She said:

“Businesses of all sizes are recognising that outsourcing their call handling function ensures continuity of service in a cost effective and flexible way.

“We continue to grow our client base in a number of key sectors but particularly amongst law firms who have especially relied on effective call handling during the pandemic.

Founder and managing director Kavita Oberoi added: “We are meeting this rise in demand by expanding our team of client-dedicated professionals who are fully trained in each client’s sector terminology their individual requirements in line with agreed protocols.

“We are delighted that Carol, Sharon and Claire have joined the team.  They all bring many years of customer service experience from their previous roles and are already proving themselves to be valued members of the Oberoi Business Hub team.”

Picture: L to R Carol Andrews, Claire Coope, Sharon Banks, and with Centre Manager Jodie Brady

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