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Jigsaw Celebrates Renewed Contract with Retail Assist

Jigsaw Celebrates Renewed Contract with Retail Assist

Luxury fashion retailer, Jigsaw, has continued to develop its relationship with Retail Assist through a further extension of its stores’ IT Help Desk support.

The contract renewal will see Jigsaw gain support from Retail Assist’s IT Help Desk, providing them with first-line support to all their stores across the UK and Ireland. With Retail Assist’s Help Desk service operating 24 hours a day, 7 days a week, Jigsaw has extended their contract further.

Dan Smith, Retail Assist’s CEO, says:

“We are happy to have been able to support Jigsaw in a challenging trading environment with a more flexible commercial approach that allows them to re-evaluate the shape and size of their estate with clarity on their ongoing associated costs. This contract renewal is a testament not only to the quality of our Help Desk service, but also to the strength of our ongoing relationship.”

Jigsaw launched in 1970 and has been bringing luxury fashion to the British high street ever since. Having supported Jigsaw since 2017, Retail Assist provides a comprehensive IT Help Desk service; Retail Assist acts as the first point of contact when stores encounter IT issues, helping to drive incident volumes down and minimise disruption to critical business operations.

Tom Wakeford, Head of IT and Business Transformation at Jigsaw, says:

“We’re very happy to continue working in partnership with Retail Assist. Offering flexibility in a challenging trading environment, the Help Desk is an asset to our store teams, offering a single point of contact to log and resolve their tech issues. These combined factors make them an ideal provider to partner with and I look forward to renew our successful relationship together.”

Having 21 years of experience within the retail industry, Retail Assist’s expert knowledge of the IT systems used by Jigsaw also delivers flexibility to ensure future enhancements and service options are met as their business develops. Due to Retail Assist’s expertise in the retail industry, as well as the Help Desk’s strong technical knowledge, the initial Help Desk service transition was completed in just 9 weeks – just in time for one of Jigsaw’s busiest peak trading periods.

Kieran Bowden, Retail Assist’s Chief Commercial Officer, concludes:

“It’s important that our customers are able to feel some element of stability in these turbulent times. Retail Assist recognises that more changes impacting support are still likely to come as the impact of the recent pandemic continues. As such, we have proactively worked with Jigsaw to ensure that the next phase of our relationship underpins the flexibility required.“


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