Worksop dealership scoops prestigious Customer Excellence Award

Worksop dealership scoops prestigious Customer Excellence Award

The team at local Vauxhall Retailer, Walkers of Worksop on Retford Road, is celebrating after being awarded a prestigious Customer Excellence Award and named amongst the top 50 Vauxhall Retailers in the UK.

As part of the annual Vauxhall Customer Satisfaction Survey, Walkers of Worksop has been recognised as one of the country’s top performing retailers, landing the highly coveted silver certificate after a stellar year of exemplary customer service.

To celebrate the special accolade, David Fishwick, Vauxhall Head of Sales, and Kate Keele, Vauxhall Sales Development Manager, presented Chris Matthewman, Group General Manager at Walkers of Worksop and the team with their 2020 Customer Excellence Award at their showroom.

Chris Matthewman said: “Receiving this award really does make all the hard work worth it. Each and every member of the team goes above and beyond to ensure all of our customers leave with a smile on their face. It’s been an uncertain and difficult time over the past few months, but we would like to thank all our loyal customers for their continued support, and we are already working to build on this achievement so we can pick up the coveted title once again in a year’s time.”

Walkers of Worksop was one of 50 Retailers in the UK to receive the highest and most impressive combined ranks in Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2019. Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new vehicle or the servicing of a vehicle.

Richard Hughes, Director Commercial Vehicles and Quality, commented: “The Customer Excellence Award has been running for nine years and each year we see a mixture of independent Retailers and Groups achieving outstanding results. It’s great to see Vauxhall Retailers providing such a fantastic service to our customers in and around Worksop. Sales and service teams across the UK are customer-focused, and their dedication and enthusiasm helps Vauxhall to deliver an outstanding customer experience.”


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