Inspiring Business by Sharing Success

Beauty and the Best (IT Support!)

Beauty and the Best (IT Support!)

Retail Assist welcome their latest customer, Laser Clinics UK

Laser Clinics UK have signed a 3-year contract which will see Retail Assist providing their award-winning IT Help Desk service. The service in the UK will be scoped to deal with incidents directly from sites and wholly manage incident resolution, including third parties, running 7 days a week.

Based in both shopping centres and on the high street, and with 13 clinics across the UK, including sites across London and in Manchester, Birmingham, Cambridge, Chelmsford and Glasgow, Laser Clinics UK has ambitious expansion plans and needed a partner who could offer an IT support structure that was fully scalable.

Bridget Healy, Acting General Manager at Laser Clinics UK, said: “It was important to us to find a support partner who could meet our current needs whilst also growing with us in the future. As our clinic network expands, we need to be confident that our staff can access full IT support, with Retail Assist’s model making this a cost-effective option. We also wanted someone who could work closely and collaboratively so that we can ensure we offer the best possible customer experience.”

Dan Smith, Retail Assist’s CEO, said: “Whether it’s the retail, hospitality or beauty sector, it’s paramount to ensure that you’re offering a top-quality customer experience. With our proactive and responsive IT support in place, we’re excited to be partnering with Laser Clinics UK on their expansion plans and are looking forward to supporting their IT infrastructure as they continue their nationwide clinic growth.”

Retail Assist were recently announced as finalists for ‘Best Managed Service Provider’ at the Service Desk Institute’s IT Service and Support Awards 2020, with the award ceremony being hosted in March 2021.

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