Independent estate agent rated No.1 by Rightmove for sales in 2019 - and received two 'outstanding' industry accolades!

South Derbyshire based, Liz Milsom Properties, has kick started the new year in style by being rated number one by the UK’s leading property website Rightmove, for agreed sales, for the area it operates in. 

Alongside this outstanding performance, the team is also thrilled to have recently been rated gold and exceptional in the UK’s Best Estate Agent Guide 2020, placing them in the top 3% tier of UK estate agency branches and also accepted gold status for Swadlincote by the British Property Awards 2019 for the second year running.

Based in Hartshorne, company founder Liz Milsom, an elected Fellow of the National Association of Estate Agents, said:

“We’re delighted to have maintained such high standards and improved on our customer service performance throughout 2019.

“Being number one for agreed sales by Rightmove in 2019, and our ‘gold’ and ‘exceptional’ industry ratings for the second year running, is an amazing testament to my team and I want to thank them for their tremendous commitment to the business.

“The estate agency industry has changed beyond recognition over the last decade with the huge growth in on-line estate agents competing in the marketplace; alongside an ever-fluctuating economy and Brexit still looming over us. For my business to be doing so well, in-spite of market issues and an uncertain economy, is a huge achievement for my team.

“The secret to our success over the last 14 years has always been excellent customer service, ensuring each property transaction runs as smoothly as possible, minimising the stress levels for our customers. The ‘exceptional’ rating for sales recognises our consistent high standards and we are delighted to receive national recognition as an independent agency.”

Robert McLean from The British Property Awards said:

“Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our award has also been designed to remove any opportunity for bias or manipulation.

“If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition.”

Liz Milsom has lived and worked in South Derbyshire for over 35 years with her team, supported by her husband Gary, and daughter Ellie at their office base in Hartshorne. Her team offers comprehensive knowledge across three counties; Derbyshire, Staffordshire and Leicestershire, with a dedicated Customer Care Team available 24/7 providing feedback, advice and reassurance every step of the way.

Open 7 days a week and with the team having over 50 years of experience in the industry, the independent agency guides its customer’s through one of the most stressful and complicated legal transactions in their lives – with customer service excellence at the heart of its business strategy -

Picture: Gary Milsom, Ellie Milsom, Donna Gray & Liz Milsom

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