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Opus Trust Communications acquires Critiqom

Opus Trust Communications, the Leicester based multi-channel customer communications specialist, has announced that it has acquired Critiqom, the print and mailing experts headquartered in Scotland, who specialise in mission critical customer communications for the public and private sectors.

The transaction was completed on 17th December 2019 for an undisclosed sum.

As a result of this acquisition Opus Trust will see revenue increase by 50%, with a combined turnover of £42m. Both companies and their clients will benefit from the synergy, strength and greater choice of services that they can now offer across a range of sectors.

Providing a variety of complementary solutions, Critiqom delivers an end-to-end suite of data, print, post and multi-channel services from its manufacturing sites in Bellshill, North Lanarkshire and Warrington, Cheshire. Critiqom reduces costs, improves results and ensures compliance for those it works with.

Working with clients from the same sectors including utilities, financial services and healthcare, the acquisition will allow Opus Trust Communications to grow its market share in the public sector and offer its digital transformation expertise to a larger client base, helping to achieve wider geographic reach and even greater levels of customer satisfaction.

Chief Executive Officer for Opus Trust Communications, Tony Strong, comments:

“We are delighted to welcome Critiqom to the Opus family, the acquisition represents a key step in the delivery of our strategic plan, expanding the offerings both companies provide to clients and securing our position as partner of choice within the public sector.

 “We are making considerable investment in infrastructure and people to enhance our digital capabilities, when combined with the complementary experience and capabilities of Critiqom, we are confident we can achieve greater client intimacy whilst simultaneously growing our market share.”

Chief Executive Officer of Critiqom, Charles Sweeney, comments:

“We are very pleased to announce the acquisition of Critiqom by Opus Trust Communications. This wasn’t just about shared skills and capabilities, but more importantly about shared values.

 “We wanted to identify a business that would enhance our offering and put our customers’ needs first. Opus Trust were an obvious choice and we are very much looking forward to starting a new exciting chapter as part of the Opus Trust Communications family.”

For further details about Critiqom please visit, and for information about Opus Trust please visit, Regular updates can be found by following @OpusTrust.

Picture: Opus Trust CEO Tony Strong, with CEO of Critiqom, Charles Sweeney

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