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New training hub and team expansion marks IT firm's second anniversary

An East Midlands IT firm is marking its second anniversary by launching a training hub and expanding its team.

TrueMSP, which is based in Castle Donington, already offers managed IT solutions to more than 50 clients.

But now it is expanding its services by providing its customers and their staff with free training seminars and workshops at its new training and conference hub, which has been created in the firm's Birlea Way headquarters.

The sessions will be run by directors Neil Shaw and Tim Rookes, along with members of the TrueMSP team, which has recently been bolstered thanks to the recruitment of Gavin Potter, who is the company’s new Technical Lead.

The changes mark Neil and Tim’s commitment to grow the business while still providing first-class customer service at a reasonable price.

Neil said:

“The IT industry has a notorious reputation for bad customer service but we set up TrueMSP with the intention to change that.

“We truly believe that any IT support starts with great customer service and caring about clients, rather than focusing on a purely technical solution.

“These free training sessions, which include essential information about cyber security and advice on the latest technologies, are another example of how we manage our clients’ IT services with a personal touch. Plus Gavin’s recruitment will help to maintain and enhance our technical team’s excellent standards.”

Neil and Tim, who have a 45 years combined experience in the IT industry, launched TrueMSP after realising they had the same vision while working together at another IT firm.

In October 2017 they took the plunge, starting out with the pair dealing with a handful of clients from one room in their headquarters.

But the company has gone from strength to strength, now boasting more than 50 clients and a team of six members of staff. Tim and Neil were also named as a finalist in the NatWest Small Business Entrepreneur of the Year Awards 2019 and have expanded the headquarters to include the new training and conference hub.

Tim said:

“Neil and I started TrueMSP with an ambitious growth strategy which is being realised. As our clients will testify, we are proof that you can rapidly grow a business while maintaining first-class customer service.

“We are so proud of what we have achieved in the past two years but this is just the beginning.”

For more information about TrueMSP visit or call 01332 948600.

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