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PayPlan named Debt Advice Provider of the Year 2019

The PayPlan team recently celebrated after being named Debt Advice Provider of the Year 2019 at Credit Strategy’s industry-leading Collections & Customer Service (CCS) Awards.

This is the second year in a row that the Grantham-based debt advice company has been named the Debt Advice Provider of the Year, and the judges recognised the work PayPlan has been doing for clients who need a digital journey to work out their debt problems.

Now in its thirteenth year, the CCS Awards champions outstanding achievements of organisations, teams and individuals working for financial services providers, or central or local government. PayPlan has been hard at work, developing in digital to help its clients over email and WhatsApp, alongside traditional telephony. 

On winning the award, PayPlan CEO, Rachel Duffey, said:

“Winning this award is such a testament to the hard work and passion of the team at PayPlan. Our sector leading digital advances have increased our customer engagement by 30% this year alone, and we will continue to work with our key partners to develop this area.”

“Another key focus of our work has been training our teams and looking at the support we offer to victims of domestic abuse. Since our awareness training, the number of client and colleague disclosures have dramatically increased.

“I believe that through the support we offer clients with free debt advice, PayPlan is ideally placed to help identify, signpost and provide additional support for victims.”

The awards ceremony was held in Manchester on Wednesday 16th October as part of the first Collections & Vulnerability Summit Annual Dinner. 

Find out why PayPlan picked up this award and speak to an adviser today. Call for free on 0800 280 2816 or visit

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