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Contactless on Kinchbus from July 28

Kinchbus is rolling out the world’s first tap-on tap-off contactless payment on all its services from Sunday July 28.

When getting on customers will tap-on the new contactless ticket machines and tap-off as they leave at their stop. The new machines will do the calculations and their debit or credit card will always be charged the right fare.

If customers make several trips, or use a different Kinchbus route, their fares will automatically be capped each day and also across 28 days.

Until now customers had to sign up to pre-pay for a number of trips or days to get discounts. With contactless caps they can travel as much as they like knowing that the cost will automatically be capped.

Kinchbus general manager Sue Blount said:

“Kinchbus customers will love the convenience of using their contactless bank cards or mobile devices to pay for their journeys using tap-on tap-off.

“The ability to travel contactless makes sense for all customers, whether you travel occasionally or every day. The machines do all the work and make sure you get the best price.

“We tested the technology on skylink Derby’s 11 vehicles and now one in four customers choose to pay contactless. The appetite for tap-on tap-off will only go up so we are rolling it across the fleet, so every customer has that option.”

Visa, Mastercard and Maestro credit and debit cards with the contactless logo can be used, including most contactless cards issued overseas, but not Amex. Payment can also be made using a smart device via Apple Pay or Android Pay.

With more than 3.2 million customer journeys each year across the Kinchbus network, an average of more than 2,100 contactless payments is expected each day.

Sue said:

“Kinchbus contactless is a great step forward for our customers because it will charge smartly, knowing which stops customers get on and off at. This is fairer than the flat charge levied by some operators and the model on London buses.”

Customers with Kinchkards still loaded with pre-paid trips or valid beyond July 28 can continue to use them until they have run out. Those customers can then travel contactless or get a new Kinchkard – which they can top-up using contactless up to the £30 contactless payment limit. Cash will still be accepted and contactless can also be used on request when boarding to pay for single or return journeys.

Customers will be able to check their fares and journey history with their contactless card at: contactless.kinchbus.co.uk

There is more information at: kinchbus.co.uk/contactlessFAQs


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