Inspiring Business by Sharing Success

Now We Are 20!

Retail Assist Celebrates a Double Decade

This week, Retail Assist is very happy to celebrate turning 20!

Having begun in June 1999, Retail Assist has grown from a handful of team members serving just one client from an office in Bingham, Nottinghamshire, to 250 colleagues in multi-location offices across the UK, providing global scale support.

Retail Assist set out to provide Managed IT Services to retailers. From their initial support provided to Adams Childrenswear, the company rapidly gained an impressive client list in which it could name both Harvey Nichols and Whistles amongst their brands supported.

The company expanded its offering to provide software solutions to manage and centralise stock for retailers, and manage the data exchange between retailers and their trading partners, globally. At the same time, Retail Assist extended its services to the hospitality sector, winning clients such as Vue Cinemas and Pizza Hut Restaurants, providing them with IT Help Desk support.

Winning multiple industry and global awards along the way, Retail Assist has grown significantly over the last 20 years and has continued its growth trajectory. With investment gained in 2017 from the Foresight Group, Retail Assist has continued to grow and has welcomed 18 new client brands, developed further software for the digital growth of retail, been shortlisted for 11 awards over the last two years, and has seen the turnover of Retail Assist continue to grow, which is key to enabling investment in new solutions and services – something which is of prime importance to our team.

Over the years, Retail Assist have supported many of their clients through the challenges of the retail industry and have supported them to expand internationally, with 53% of their Help Desk analysts now multilingual, as well as being listed as the global winner of Best Service Desk CX Award at the Service Desk Industry Awards.

Whilst we see long-term customers like Oasis, Warehouse, Karen Millen, Coast, Harvey Nichols and Paperchase continue their partnership with Retail Assist, we have also seen new brands such as Ted Baker and Seasalt join our list of brands supported. We’ve come a long way since our initial support providing managed IT Services to just one brand, to now providing services or software solutions to 49 brands and counting.

Celebrating with cake, balloons and a bottle of prosecco for every team member, colleagues had an opportunity to reflect on old photos and share memories.

Chief Executive Officer, Dan Smith, says:

“We come from many backgrounds, have many different skills and levels of experience, but we all know that when we step into the work environment of Retail Assist, we are working with colleagues who will go out of their way to help us to be successful in delivering great services and solutions to our clients. Reaching this milestone is testament to our team’s commitment and drive and I look forward to what the following decades will bring.”


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