DERBY SOLICITORS SECURES PRESTIGIOUS NATIONAL ACCOLADE

Added by Love Business East Midlands | 24 January 2017

A DERBY law firm has secured accreditation from the National Law Society for the eleventh year running.

 

Nelsons Solicitors is among 17% of firms in the East Midlands to have been awarded the law management quality mark, Lexcel. The accreditation which is developed specifically for the legal profession is an optional, recognised accreditation scheme for law firms and in-house legal departments which gives assurance that a practice meets high client care and business management standards.

Chris Miller, managing partner at Nelsons, said: “Achieving Lexcel accreditation for the eleventh year running is something we are immensely proud of. It is a tribute to our clients and testament to our employees’ hard work across the year.

“Clients of Nelsons can be assured that the way we manage the practice is such that we always have their best interests at heart. Being Lexcel accredited demonstrates our commitment to client care and best practice. We are very proud to hold the accolade yet again.”

To gain and retain Lexcel accreditation, a practice must undergo a rigorous initial and then annual application and assessment process. This includes conducting background checks and an on-site visit from an experienced, trained Lexcel assessor.

Robert Bourns, president of the Law Society of England and Wales, said: “Delivering good client care and maintaining a strong client relationship are essential for solicitors and those gaining and maintaining Lexcel show their dedication to go above and beyond.

“Committing to high standards in customer service and practice management is fundamentally important in today's evermore competitive legal services market.

“By undergoing an independently assessed Lexcel accreditation, firms can demonstrate their commitment and consistent determination to exceed client expectations, improve overall satisfaction and assist regulatory compliance.

“The quality mark is an objective and external assurance for clients and potential clients alike.”

Nelsons joins more than 1,700 other legal practices in England & Wales with Lexcel accreditation. The practice management accolade has also gone international, with firms in Scotland, the Middle East, Poland and the Republic of Ireland having gained accreditation.

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